Krlkya's Privacy Policy —
Your Data, Our Responsibility

1 Introduction & Applicability

Krlkya is a trusted online gaming platform delivering a safe and enjoyable experience for users in Bangladesh. We believe great gaming starts with trust — and at the heart of that trust is your privacy.

This Privacy Policy details what information krlkya collects from its members, how that information is used, how it is stored, and the circumstances under which it may be shared with third parties. This Policy applies to the krlkya website, mobile app, and all other digital services.

We adhere to international data protection standards and follow the guidelines of our licensing authority. If you have any questions about krlkya's Privacy Policy, please contact our support team directly.

2 What Information We Collect

Krlkya collects only the information strictly necessary to provide services, verify identity, and meet legal obligations. We do not collect data beyond what is needed.

3 How We Use Your Information

Krlkya uses collected data for the specific purposes outlined below. Your consent will be obtained before using it for any additional purpose.

• Account Management & Verification: Your information is used for registration, login, and identity verification.
• Processing Financial Transactions: Financial information is used to securely process deposits and withdrawals.
• Customer Support Services: Your contact details are used to assist with resolving any issues you encounter.
• Security & Fraud Prevention: Technical data is analyzed to detect and block unusual activity.
• Ensuring Responsible Gaming: Gaming behavior is monitored to identify and support at-risk players.
• Fulfilling Legal Obligations: For regulatory reporting and anti-money laundering verification.
• Service Improvement: Analytical data is used to improve the overall krlkya platform experience.
• Sending Relevant Promotions: To keep you informed of relevant offers — you can unsubscribe at any time.

4 Data Sharing & Disclosure Policy

Krlkya never sells or transfers your personal data to advertisers, data brokers, or any third party for commercial purposes. Data is shared only in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, or your bank to process transactions.
• Game Providers: Minimal data may be shared with licensed game providers to facilitate gameplay.
• KYC Verification Service: Information may be shared with approved third parties for identity verification purposes.
• Law Enforcement: Information will be disclosed upon a valid court order or mandatory request from a regulatory authority.
• Anti-Money Laundering Authority: Reported as required for AML/CTF compliance.

5 Cookies & Tracking Technologies

Krlkya uses various types of cookies on its website and app. Cookies are small data files stored on your device that help improve your experience on the platform.

• Essential Cookies: These cookies cannot be disabled as they are essential for login sessions and security.
• Functional Cookies: Remembers your language preferences and settings.
• Analytics Cookies: To understand which parts of the platform are used most. You can turn this off at any time.
• Third-Party Cookies: Cookies from licensed game providers — used solely for running games.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Retention Duration

Krlkya does not retain your data longer than necessary. All information is stored while your account is active. After account closure, certain data may be kept for a limited period for the following reasons:

• Financial & Transaction Records: Up to 5 years maximum to meet legal obligations.
• KYC Documents: Up to 5 years under AML regulations.
• Customer Support Communications: 2 years for potential dispute resolution.
• Gaming Logs: 3 years for security and fair play verification.
• Marketing Information: Deleted immediately upon unsubscribing.

Once the retention period expires, data is securely and permanently deleted or anonymized so that it can no longer be identified.

7 Your Rights & Controls

You have full rights over your personal data on krlkya. We uphold the following rights:

• Right to Access Your Data: You can request to know what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of data that falls outside legal retention requirements.
• Right to Restrict Processing: You can restrict how your information is used for specific purposes.
• Right to Object: You may opt out of marketing communications or analytical use of your data.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.

8 Protection of Children's Privacy

Krlkya's services are intended for users aged 18 and above. We do not knowingly collect data from minors.

If we discover that a minor has created an account by providing false information, that account will be immediately closed and all associated data will be deleted. If you believe your child is using krlkya, please contact our support team without delay.

9 Security Measures & Technology

Krlkya protects your data with industry-leading security measures. Our security practices include:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Regular Security Audits: Penetration testing conducted by independent third parties.
• Encrypted Database: Stored data is kept in encrypted form.
• Limited Access Policy: Only authorized personnel have access to sensitive information.

While we make every effort to ensure the highest level of security, no organization can guarantee 100% security over the internet. You are strongly encouraged to use a strong password and keep your login credentials confidential.

10 Policy Changes & Updates

Krlkya may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, technical updates, or service improvements. For any significant changes, we will notify you in advance by email or through a platform notification.

Continued use of krlkya after any changes will be taken as your acceptance of the updated Privacy Policy. We recommend checking the "Last Updated" date at the top of the page regularly.

11 Contact Us

If you have any questions, concerns, or data-related requests regarding our Privacy Policy, our dedicated support team is always on hand to help.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform
• Response Time: Typically within 24–48 hours

For formal data protection complaints, please email our Data Protection Officer directly. We take every complaint seriously and work to resolve issues as promptly as possible.